Customers in the UK can choose between two delivery options:
Standard - Royal Mail Signed For 2nd class, priced at £1.99, with an estimated delivery time of 3 days.
Next Day - Royal Mail Signed For 1st class, priced at £2.99, with an estimated delivery time of 1 day.
All orders are shipped from our warehouse based in Manchester, UK, using royalmail.com services.
Please allow 3* working days for your order to be processed and shipped. *This will increase to 5 working days during busy times of the year, such as Christmas.
Please note that a signature will be required on delivery.
Outside of the UK
Customers outside of the UK can choose between two delivery options:
Untracked International Shipping, priced at £3.99, with an estimated delivery time of 2-3 weeks to Europe and 2-4 weeks to the rest of the world, or,
Tracked International Shipping, priced at £8.99 with an estimated delivery time of 1-2 weeks worldwide.
Free Tracked International Shipping is available on all orders of £65.00 and above.
Customers outside of the EU may be subject to duties and/ or customs taxes by your local government upon, or after delivery. Vellva is not liable for these charges.
If you do not select tracked shipping you will not be able to track the progress of your order once it has been shipped.
Please make sure you correctly enter your full delivery address when placing an order, as unfortunately Vellva cannot be responsible for issues that arise due to incorrect delivery details, including your order going missing after it is shipped. If this is the case, and the item is returned to us, Vellva will not be responsible for redelivery costs.