Q: How is your jewellery packaged? / Is your jewellery gift-wrapped?
Q: I'm buying jewellery as a gift, can I include a note?
Q: Is your packaging recyclable?
Please see below for how to dispose of each element:
The box: I recommend keeping your jewellery box to store your new jewellery in, however both the box and the insert are made from FSC®-certified cardboard and can be recycled with regular household paper and cardboard items.
The postcard - recycle with waste paper and cardboard.
The envelope - made with 100% recycled paper and containing corrugated cardboard rather than plastic bubblewrap, Vellva envelopes are biodegradable and compostable, and can be recycled with paper and cardboard items if the glue strip is removed.
Q: What makes your pearl jewellery vegan?
Q: Is your jewellery certified as being vegan by any organisations?
Q: How should I care for my jewellery?
A: I want the jewellery you purchase from Vellva to be worn for years to come. To keep your jewellery looking fresh for as long as possible, I recommend minimising its exposure to water and chemicals by removing your jewellery before activities like showering, bathing, working out, and applying products like perfumes or creams.
Q: How should I store my jewellery?
Shipping & Returns
If you have a question which isn't covered here, please get in touch at firstname.lastname@example.org and I will get back to you within 48 hours.