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FAQs

Q: How is your jewellery packaged? / Is your jewellery gift-wrapped?

A: Each item is sent out in a complimentary branded Vellva gift box which is perfect for gifting in and is also a great place to store your new jewellery. 

Q: I'm buying jewellery as a gift, can I include a note?

A: Yes, I include a Vellva postcard in each order and I can handwrite a personalised message on this for you at no extra cost. Please state that you would like to add a message and what you would like to say in the 'Notes' section at checkout. 

Q: Is your packaging recyclable? 

A: Yes. The packaging has been carefully chosen to keep our environmental impact to a minimum by making sure I'm using as little packaging as possible, and making sure each item is recyclable.

Please see below for how to dispose of each element:

The box: I recommend keeping your jewellery box to store your new jewellery in, however both the box and the insert are made from FSC®-certified cardboard and can be recycled with regular household paper and cardboard items.

The postcard - recycle with waste paper and cardboard. 

The envelope - made with 100% recycled paper and containing corrugated cardboard rather than plastic bubblewrap, Vellva envelopes are biodegradable and compostable, and can be recycled with paper and cardboard items if the glue strip is removed. 

Q: What makes your pearl jewellery vegan?

A: I use high quality crystal pearls for all of my jewellery, a type of man-made, imitation pearl named for their crystal glass core which is covered in a special pearlescent coating to perfectly replicate the beauty of natural pearls.
Unlike with other glass pearls, this coating does not contain animal-derived products such as fish scales, making them 100% vegan.
There’s no compromise on quality either, as crystal pearls are more durable and resistant to damage than natural pearls, making them the perfect option for everyday wear for years to come. 

Q: Is your jewellery certified as being vegan by any organisations?

Yes, all of my jewellery is PETA-approved vegan which means both my designs and the components used to make them have been rigorously checked and approved as 100% vegan by the internationally recognised charity PETA (People for the Ethical Treatment of Animals). 

Q: How should I care for my jewellery?

A: I want the jewellery you purchase from Vellva to be worn for years to come. To keep your jewellery looking fresh for as long as possible, I recommend minimising its exposure to water and chemicals by removing your jewellery before activities like showering, bathing, working out, and applying products like perfumes or creams.

Q: How should I store my jewellery?

A: When you’re not wearing your jewellery I recommend storing each piece individually somewhere secure, dry, and out of direct sunlight to keep it looking its best for as long as possible. The box your jewellery arrived in is the perfect place to store your jewellery.

Shipping & Returns 

Please see the Shipping & Returns page. 

Other

If you have a question which isn't covered here, please get in touch at hello@vellva.com and I will get back to you within 48 hours. 

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